Privacy Policy for Mohana Commercial
Effective Date: 09/12/2025
- Introduction
Welcome to Mohana Commercial. We are a real estate agency based in Haldia, West Bengal, committed to helping our clients buy, sell, and rent properties.
This Privacy Policy explains how Mohana Commercial (“we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you use our services, visit our office, or interact with our website https://mohonacommercial.com/.
We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. By engaging with our services, you agree to the collection and use of information in accordance with this policy.
- Information We Collect
We collect information that is necessary to provide you with our real estate services. This may include:
Personal Identification Information:
Full Name
Contact Address (current and permanent)
Email Address
Phone Number(s)
Property & Transactional Information:
Details of the property you wish to buy, sell, or rent.
Your property requirements, preferences, and budget.
Information required for drafting agreements (e.g., Agreement for Sale, Lease Agreement).
Financial Information:
PAN (Permanent Account Number).
Bank account details (for processing payments, refunds, or security deposits).
Information related to income or loans, if you require assistance with home loan processing.
Verification & KYC (Know Your Customer) Information:
Government-issued identification such as Aadhaar Card, Voter ID, Passport, or Driving License, as required by law for property transactions.
Technical & Usage Data:
IP address, browser type, pages visited, and time spent on our website. This is collected through cookies and similar technologies.
Communication Data:
Records of your correspondence with us, including emails, text messages, and call logs.
- How We Use Your Information
We use your personal information for the following purposes:
To Provide Real Estate Services: To connect you with potential buyers, sellers, landlords, or tenants, and to arrange property viewings.
To Facilitate Transactions: To assist with negotiations, draft legal documents, and coordinate with legal and financial professionals for the successful completion of a transaction.
For Communication: To respond to your inquiries, provide updates on your property search or sale, and send you important notices.
For Marketing and Promotions (with your consent): To inform you about new property listings, special offers, or real estate market news that may be of interest to you. You can opt-out of marketing communications at any time.
To Comply with Legal Obligations: To fulfill our legal and regulatory requirements, such as identity verification (KYC), property registration, and tax compliance under Indian law.
To Improve Our Services: To analyze how our clients use our services, helping us improve our offerings and client experience.
- Data Sharing and Disclosure
We value your trust and do not sell your personal information. We may share your information with the following parties only when necessary:
Other Parties in a Transaction: We will share your relevant information with the counterparty (buyer/seller/landlord/tenant) to facilitate the transaction.
Legal and Financial Professionals: We may share information with lawyers, chartered accountants, and banks/financial institutions to facilitate due diligence, property registration, and loan processing.
Government Authorities: We are required to share information with government bodies like the Sub-Registrar’s Office for property registration and tax authorities as mandated by law.
Third-Party Service Providers: We may use third-party vendors for services like IT support, website hosting, or marketing. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- Data Security
We are committed to protecting your information. We implement reasonable administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, use, alteration, or destruction. This includes:
Physical Security: Securing physical documents in locked cabinets.
Digital Security: Using password protection, access controls, and encryption where appropriate.
However, please note that no method of transmission over the internet or electronic storage is 100% secure.
- Data Retention
We will retain your personal information only for as long as it is necessary for the purposes set out in this policy, or as required by Indian law. This includes retaining records of transactions for statutory periods. After this period, your personal data will be securely deleted or anonymized.
- Your Rights
You have certain rights regarding your personal information:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Correction: You can request to correct any inaccurate or incomplete information.
Right to Withdraw Consent: Where we rely on your consent for processing (e.g., for marketing), you have the right to withdraw it at any time.
Right to Grievance Redressal: You have the right to file a complaint if you are not satisfied with how we have handled your personal data.
To exercise any of these rights, please contact us using the details provided below.
- Cookies (For Website Users)
Our website may use “cookies” to enhance user experience. Cookies are small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.
- Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data-handling practices, please contact 9332310038 | 03224-267333 | 03224-646255 | 94341 78707